Dear Valued Customer, Aventrade is dedicated to provide our customers with the highest quality products at the lowest price possible. You can order from AVENTRADE three different ways: 1. By Mail 2. By Telephone or Fax 3. Order Online All order placed by 12 noon PST usually will be shipped out the same day. USA order: All orders will be shipped via UPS Ground. For other methods of shipping, please ask for a rate quote. Foreign order: Please call, fax or email us to get a quote on the shipping charges. Return policy: Please call or email us for a RMA number before returing the product. All orders are backed by a 30-day money back guarantee and a manufacturer's warranty. A receipt dated within 30 days is required for return or exchange. All returns or exchanges must be in new original condition ad contain all the packaging materials. Restocking fee of 20% maybe applied if return item is not complete or in new condition. Damaged/shortage claim: All claims must be reported within 72 hours of receipt. Order substitution (batteries only): We may substitute your order with a different brand as long as the specification is the same (dimensions, terminals, voltage, amperage, etc.) For example, if we don't have the Yuasa NP7-12 (12V 7AH) battery, we may substitute it with B&B BP7-12 (12V 7AH) which has the exact same specification. AVENTRADE 4518 Temple City Blvd. Temple City, CA 91780 Tel: (626) 286-0118 Fax: (626) 287-9618 Email: sales@aventrade.com YOUR SATISFACTION IS GUARANTEED!